Refund policy

 

Change of Mind

We do not offer returns or exchanges for change‑of‑mind purchases.

 

Faulty or Not as Described

Please contact us within 14 days of delivery, so we can help quickly.

If you notice an issue later, get in touch anytime – we’ll assess it under your rights in the Australian Consumer Law (there is no set time limit; it depends on what’s reasonable for the product and the fault).

If your return is approved due to a failure, we will offer a repair, replacement, or refund as appropriate. We will also cover reasonable return postage or provide a prepaid label.

 

Exchanges for faulty items

If you prefer a replacement instead of a refund, we can arrange this subject to stock availability.

 

How to start a return

Please email info@nui-design.co or send us a message via our contact page with:

• Your order number

• A brief description of the issue

• Photos, if possible

When sending your item back, pack it securely. Using the original packaging is helpful but not required.

 

Exclusions

Custom or personalised items cannot be returned unless they are faulty.
This policy does not affect your rights under the Australian Consumer Law.