FAQ

Here are answers to some common questions.

If you don’t see your question here, please send us a message through the contact page .
Do you ship internationally?

Not from this site at the moment – this shop is open for Australian orders only.

For international customers, please visit our Etsy shop↗ , where the full range is available.
We’d love to send a NUI piece your way!
How much does shipping cost?

Flat rate shipping:
AU$12 (Standard) or AU$17 (Express Post)

*Small items, such as glasses cases or pouches, ship from AU$7 to AU$12, depending on the item and quantity. The exact shipping cost will always be shown at checkout.

**All orders are shipped with Australia Post and include tracking.
How long does it take to ship orders?

We carefully pack each order and aim to ship it as quickly as possible. Most orders are ready within a few days. Once your parcel is on its way, you’ll receive a confirmation email with tracking details.

Delivery times may vary depending on your location.
Do you accept returns or exchanges?

If there’s ever an issue with your NUI piece, email info@nui-design.co and we’ll make it right – see full policy.
Which payment methods do you accept?

We accept major cards via Shopify Payments, plus Shop Pay, Apple Pay, and Google Pay.

Do you offer local pickup?

We don’t offer local pickup.

All orders are shipped securely with Australia Post tracking.
Where are your products made?

All NUI pieces are handmade in our small studio in Melbourne, Australia. We design, cut, and sew each product with care, paying attention to detail in every stitch.
What materials do you use?

We mainly work with Japanese cotton canvas, chosen for its texture, quality, and beautiful colours.